All sales are final. SistersGlow does not accept returns and does not offer exchanges.
Last updated: August 29, 2026
Returns
Products purchased from sistersglowlb.com cannot be returned by mail or in store. There is no return window. Please do not send any product back to us because unauthorized returns will not be accepted.
Exchanges
We do not exchange products for another item, shade, size, variant, or store credit.
Refunds
Refunds are not provided for change of mind, personal preference, an incorrect product or variant selected by the customer, or products that have been opened or used.
Damaged, defective, or incorrect orders
Please inspect your order as soon as it is delivered. If an item arrives damaged or defective, or if you receive an item different from the one ordered, contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos or video of the item and packaging.
We will review the issue and respond with the next steps. This reporting process applies only to damaged, defective, or incorrect orders and does not create a general return or exchange option. Nothing in this policy limits any rights that cannot be excluded under applicable law.
Return shipping and fees
Because returns are not accepted, return methods, return shipping fees, and restocking fees do not apply.
Contact us
For an order problem covered above, visit our contact page or email sales@sistersglowlb.com.